Voice Surveys for India

Your customers will actually answer.

Feedback as a conversation. Real insight, in their own language.

Voice-FirstAll major Indian languagesDe-identified by designResults in hours, not weeksDPDP-alignedFraction of agency cost
What WTN does

Every way to hear what people really think.

Some conversations start with you — a link, a scheduled call. Others start with them — a QR code, a front desk, a complaint. WTN runs both, by voice, in their language.

You reach out

  • Survey & Feedback

    Send a link. Each respondent talks for a few minutes in their own language. We analyse every answer, and your report is ready in hours, not weeks.

    Details

  • Follow-up

    The same short conversation, every day or several times a day. You see things change as they happen.

    Details

They walk in

  • Open Pulse

    Coming soon

    A QR code on a counter or a bill. Anyone who scans it will be able to speak — no invitation, no account.

    Details

  • Frontdesk

    Coming soon

    Your visitors will ask the questions. The agent will answer from your own material, in their own language.

    Details

  • Grievance Redressal

    However it is raised, every complaint lands in one register — with a deadline, a closed loop, and the evidence your assessor asks for.

    Details

How they answer

  • Live voice call
  • Recorded voice message
  • Typed answers

They pick. Voice gets the richer answer, and the form says so.

WTN Pulse — when you already know the people.

Open Pulse — when you don't. Coming soon.

Everything WTN does, on one map
How it works

From your list to your first insights.

No setup calls. Your first insights arrive in hours.

  1. Set up your study

    Create questions or let WTN draft them; pick languages, reminders, and a schedule.

  2. Add your respondents

    Upload a CSV or paste e-mail addresses. Each person gets a private, one-tap link.

  3. WTN runs the conversation

    A natural back-and-forth voice interview in their language: WTN asks, listens, and follows up.

  4. Insights are extracted live

    Every response is transcribed, sentiment-tagged, and grouped into themes — automatically.

  5. Act from your dashboard

    Completions, sentiment, themes, and verbatims in real time. Filter, read, export.

What you get

Everything a research firm offers. In a link.

Replace phone surveys, paper forms, complaint boxes and agency retainers — for any business, any size.

A dashboard that fills as they speak

Completions, sentiment and themes arrive live — with an honest methodology note about what the sample can and cannot support.

You pay for answers, not attempts

A quality gate checks every conversation — real consent, no duplicates, no gibberish — before anything is billed.

Only what clears the gate is billed.

All major Indian languages

Respondents answer in the language they think in — the only one they're honest in.

They answer in the language they think in.

Handles frustration

If someone is upset, the agent lets them get it out and still comes away with something you can act on.

Upset, heard, and still something you can act on.

The disclosure promise

Every study says up front whether answers are anonymous, de-identified (no names in the report) or named — and the platform holds itself to it.

Declared before the first question.

Use cases

Built for Indian businesses

Different teams. Different problems. One conversation that gets to the root of each.

Agencies

Your margin is made in the phone room.

See

HR

Exit interviews nobody fills in.

See

Hospitals

Patients don't complain to your face.

See

Banks & NBFCs

Every complaint is on a clock.

See

Colleges

The committee clock starts when a student files.

See

Retail & D2C

The product came back. Nobody said why.

See
The experience

What your respondent sees

Their side and yours, at the same moment.

WTN is asking…

"Can you tell me more about the delivery experience?"

Your turn — just speak

In your own language

De-identified · Encrypted · ~5 min

They just speak

studio.wtn.live

You watch the answers arrive

Simple pricing, no surprises

Built to be within reach.

You pay only for answers that count. A silent thirty seconds is never billed.

What one completed response costs

  • Deep voice conversations

    With audio and video Showcase — follow-ups and rescheduling, product demos, deep insights and detailed reporting.

    under ₹500a valid answer

  • Recorded voice survey & feedback

    With deep analytics.

    under ₹200

  • Typed form

    With deep analytics.

    under ₹100

  • Typed form, raw results

    Free — the way a form should be.

    Free

    Coming soon

Students, researchers, registered non-profits and any study that publishes its findings openly pay less — write to us.

Phone-network delivery is quoted separately.

Which one is you?

Try it

One question, your list of 200+, a dashboard and a report.

  • Your own list of contacts, 200 or more
  • One language
  • Dashboard and a summary report

Deliberately small — the kind of thing a team decides on in a fortnight.

Most teams start here

Run a study

Several hundred conversations, in the languages your people actually use. The usual next step.

  • Several hundred completed responses
  • More languages
  • An insight deck, not a data dump

The usual shape once a first study has told you what to ask.

Keep listening

Ongoing waves, co-branded fieldwork, a partner API — for agencies and organisations that never stop.

  • Fieldwork in ongoing waves
  • Co-branded under your logo — a small line still says it runs on WTN
  • A dedicated manager
  • Runs behind your own product — a partner API and signed webhooks

Runs on your research calendar, not ours.

Try it

One question, your list of 200+, a dashboard and a report.

What's included
  • Your own list of contacts, 200 or more
  • One language
  • Dashboard and a summary report

Deliberately small — the kind of thing a team decides on in a fortnight.

Run a study

Most chosen

Several hundred conversations, in the languages your people actually use. The usual next step.

What's included
  • Several hundred completed responses
  • More languages
  • An insight deck, not a data dump

The usual shape once a first study has told you what to ask.

Keep listening

Ongoing waves, co-branded fieldwork, a partner API — for agencies and organisations that never stop.

What's included
  • Fieldwork in ongoing waves
  • Co-branded under your logo — a small line still says it runs on WTN
  • A dedicated manager
  • Runs behind your own product — a partner API and signed webhooks

Runs on your research calendar, not ours.

Get started

Start with one question.

Every engagement starts as a pilot — big enough to prove the answers are real, small enough to decide on in a fortnight.

  1. Tell us your use case

    Two minutes — who you want to hear from, and what you want to learn.

  2. We scope it with you

    A short call: questions, languages, sample, timeline.

  3. First answers, same week

    Launch to your list and watch the dashboard fill.

Your details stay with us — no spam, ever.

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FAQ

Frequently asked questions

A voice-survey platform. Instead of a form that gets ignored, you send a link; your customer or employee speaks for a few minutes in a guided voice conversation, and you get structured insights in your dashboard.

WTN Pulse is the product on this page: private, closed-group conversations with your own customers, employees or patients. Each person is invited by their own private link, and what they say is held to the promise we make them on that link — anonymous, de-identified or named. Open Pulse is its public sibling: a topic anyone can answer anonymously from a shared link — coming soon.

The same short conversation, run again on a schedule you set — every day, several times a day, or after every delivery. Because the questions do not change, you watch a number move instead of comparing two studies that were never quite the same. A full study you repeat monthly is a fresh wave of Survey & Feedback instead; Follow-up is the short, frequent one in between. Both land in the same dashboard.

The direction reversed: instead of you asking questions, people ask yours. Frontdesk will answer from your own material — a scheme, a policy, a product guide — check that the person understood, and pass anything it cannot answer to a human. It is not open yet, and nothing on this site is sold on it.

Hindi and English are live today. The agent is built on speech models covering all major Indian languages — Tamil, Telugu, Bengali, Kannada, Marathi, Gujarati, Malayalam, Punjabi and Odia are being verified study by study, and a respondent can switch language mid-conversation.

By the completed response, at prices meant to stay within reach: under ₹500 ($5) for an AI-agent conversation on a web link, under ₹200 ($2) for a recorded voice message and under ₹100 ($1) for a typed response — and a person confirms your number once we understand the study. You pay only for responses that count, never for someone who opens the link and leaves. A generous free tier is on the way — capped by usage each month rather than expiring.

Most studies return their first insights within hours of launch. Full fieldwork typically completes in days, not weeks.

Yes. A complaint raised in a conversation, filed on your public page, or taken at a front desk gets a registration number, an acknowledgment clock set by your sector's rules, an escalation ladder you configure, and a closed loop — a resolution note, the complainant told, and a corrective action so it does not recur. It produces the 12-month register and per-case evidence pack an assessor asks for. Aligned with ISO 10002; maps to NABH PRE.7 evidence; supports RB-IOS obligations.

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